What is Business Communications Manager (BCM)?
BCM delivers a big business solution on a small business budget by bringing together your voice, email, instant messaging and more onto a single, cost-effective telephone system.
Benefits of Avaya Business Communications Manager
Manage calls to save time and costs
Get more done in less time - without adding to your costs - by fast-tracking callers through to the people and services they need. You can have calls answered and routed automatically. And you can give priority to important customers by connecting their calls to a fast-response desk.
Improve your quality control
Make sure your customers are getting good service from your agents, and identify areas for improvement, with BT Call Recording. This professional quality desktop recording system is ideal if recording customer phone conversations is a legal or company requirement in your business.
Get your teams talking
Whole teams of your staff can talk to one another even if they're in different parts of the country - or the world - with BCM MeetMe. The BCM50 package supports up to 18 Ad Hoc or MeetMe conference participants The BCM450 system allows up to 120 Ad Hoc or MeetMe participants to communicate (2 x 60 participants call simultaneously)
Increase revenue from advertising
You can advertise services to your customers while they wait to be passed on to the right department by adding an optional package. So you could generate revenue/profit, or at least keep your customers feeling connected with music tracks while they're on hold.
Boost your call handling capability
Many companies don't think of themselves as running a call centre. But if you've more than a couple of people whose job it is to take incoming customer calls, deal with them or transfer them to somebody else, then you are.
With one of BCM's call centre packages, offering advanced call routing and queuing capabilities, you can interact with your customers more effectively.
Monitor performance as it happens
See exactly how well your contact centre and agents are performing with real time reporting. Display essential statistics and historical reports to make sure you're maintaining peak levels of customer satisfaction.
Never miss a call
Customers can get through to you, even when your offices are closed with BCM Auto Attendant. It's ideal for law firms, accountants, estate agents or anyone else wanting to add a professional touch when dealing with customer calls.
-Works any time of the day or night
-Routes calls to any individual voicemail box using a list of options