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Shipping & Returns


Please be aware, deliveries are taking a little longer than usual due to extra measures put in place. Thank you for your understanding.

Delivery Charges

At, we delivery all of our products using Norsk Global or Royal Mail. Delivery depends on the value of your order, excluding VAT. For orders up to £ 19.99 the deliver is £ 6.00, orders up to £99.99 the delivery charge is £8.00 and orders up to £200.00 the delivery charge is £10.00. All orders over £200 benefit from a FREE DELIVERY service.

Money back guarantee

At, everything you buy is backed by a money back guarantee. We want to ensure that all our customers are satisfied, so if you are in any way dissatisfied (If equipment is faulty) with the goods you have received, we will give you a full refund. You can return the goods to us in their original packaging and condition within the period of 30 days.

Online Returns Procedure

The Consumer Contracts Regulations gives you a cancellation period that starts the moment you place your order and ends 14 days from the day you receive your goods.

Should you decide to cancel your order you are responsible for returning the items within 21 calendar days (14 days for Headsets) at your own cost.

Any equipment returned will incur a 15% restocking fee excluding delivery.

We need the following information which must be enclosed with the returned goods in their original condition.

  • An RA number (please call a member of our sales team on 0808 222 7777 to obtain this)
  • Order number
  • Your account number and company name
  • Your surname
  • Description of the goods being returned
  • A reason for returning the goods
  • Whether you want a refund on credit card or a replacement

Returns Address: 145 Tentelow Lane, Southall, UB2 4LW

If you like further information on our returns policy, please call our customer service 0808 222 7777 or e-mail